AlipayHK

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  • I want to find out about Account setup - Password
  • How to set Payment PIN for the first time
    The Payment PIN should have been set up when you first registered for an AlipayHK account. However, if you wish to reset the Payment PIN, at homepage, go to【Account】- 【Settings】-【Password setting】 to select the password type you need to reset, then follow the instructions. Upon sucessfully resetting the password, th syste will unlock automatically so you can use the new password immediately. Please note: 1) If you do not wish to reset the password, or if resetting is unsuccessful, please wait for 3 hours for the system to automatically unlock. You may then try the previous password again. 2) Please pay attention to the difference between Alipay's login password and payment PIN.
  • Checking the payment PIN
    Once a Payment PIN is set, there is no way of explicitedly viewing the information again. If you forgot the Payment PIN, you can reset it via: Log into AlipayHK via phone, select 【Account】– 【Setting icon on the top right corner】 - 【Password settings】, if the reset is successful, the new password will come into effect immediately. Please note: Login password is for logging into AlipayHK, the Payment PIN is for making payments, withdrawal, application for refund etc.
  • Changing the password of AlipayHK
    Please log into the AlipayHK account and go to 【Account】 – 【Settings】 –【Password setting】. Choose the password you wish to reset and follow the page prompts. If you've forgotten your Payment PIN, please upload the corresponding identification documents needed for verification. Your Payment PIN will be reset upon verification.
  • Reset passwords
    Please go to 【Account】- 【Settings】-【Password setting】 to select the password type you need to reset, then follow the prompt instructions. Upon sucessfully resetting the password, the system will unlock automatically, so you can use the new password immediately. Note: 1) If you do not wish to reset the password, or if resetting is unsuccessful, please wait for 3 hours for the system to automatically unlock. You may then try the previous password again. 2) Please pay attention to the difference between Alipay's login password and payment PIN.
  • Difference between login password and payment PIN password
    There are two types of passwords- Login Password and Payment PIN. Login password is when you log into an AlipayHK account. Payment PIN is for making payments, changes to funds, and for when there is a change in your account information.