I want to find out about Top up and withdrawal
Limitations on withdrawal from AlipayHK balance
To withdraw from the Balance Account, check that you're of Intermediate ID Verification.
You can make a maximum of 10 withdrawals in a day. For each withdrawal, there are no amount limits, nor any transaction fee.
Processing time of withdrawal from AlipayHK balance
The withdrawn funds will be transferred to your bank account within 4 working days following the withdrawal application.
Linking a new bank card
To withdraw from your Balance account, at homepage, go to 【Account】- 【Balance】-【Withdrawal】, and follow the instructions as prompt. During the process you will be able to add a bank account as destination of the withdrawal.
You can link up to 5 bank cards for withdrawal on AlipayHK. Currently, AlipayHK Balance account can be withdrawn to the following banks: HSBC, Hang Seng Bank, Bank of China (Hong Kong), Standard Chartered Bank, Citibank (Hong Kong), Bank of East Asia, ICBC (Asia) and Dah Sing Bank.
To delete a linked bank card, at homepage, go to【Account】 - 【Credit card】. Then select 【Edit】 at the bottom of the page and follow the instructions to remove the credit card from the account.
Transaction fee for withdrawal from AlipayHK Balance account
Currently, there is no transaction fee for using AlipayHK Balance account to make payment
Withdrawal of Balance
To withdraw from your Balance account, at homepage, go to 【Account】- 【Balance】-【Withdrawal】, and follow the instructions as prompt.
Transaction fee for topping up AlipayHK balance
Currently, there is no transaction fee for using AlipayHK balance to make payment. We will inform you in advance if this would change.
Processing time for Balance account top-ups
The top-up processing time for Blanace account varies depending on you selected method.
Top-ups at local stores (7-11/Circle-K/Watsons/Fortress/Mcdonald's)and Coin-cart are instantaneous. Standard Chartered online banking requires around 15 minutes to process the top-up.
In the event of a top-up not being processed in the stipulated time, there could be potential delays. For added security, we recommend double confirming with the recipient within the day.
Balance account top-up limit
The minimum top-up limits vary dependig on the selected method.
Top up via local store (7-11/Circle-K/Watsons/Fortress/McDonald's):
The minimum amount is HK$100, in multiples of HK$50 per top-up
Top up via Standard Chartered Online Banking:
The minimum amount is HK$0.01, in multiples of HK$0.01 per top-up
Top up via Coin-cart:
The minimum amount is HK$1, in multiples of HK$1 per top-up
As for the maximum top up limits, it depends on your ID verification level:
For unverified accounts, the maximum top-up limits are HK$3,000 daily and HK$25,000 annually.
For Intermediate accounts, the maximum top-up limits are HK$5000 daily and HK$100,000 annually.
For Advanced accounts, the maximum top-up limits are HK$5000 daily, with no limits for bank transfer top-up, nor annual limits.
Balance account top-up
Currently, there are three ways to top up an AlipayHK Balance account:
1. Top up at local stores
Visit any 7-11, Circle-K, Watsons, Fortress or McDonald's stores in Hong Kong and present your top-up barcode to the cashier
2. Top up using Standard Chartered Online Banking
If you have a Standard Chartered Bank account, log into your AlipayHK Wallet, select 【Top Up】 - 【Top Up via Online Banking】 to receive an AlipayHK account top-up code. You may then log into your Standard Chartered Online Banking account and set up your AlipayHK Top-Up Account to top up via bank transfers in the future.
3. Top up at Coin Carts
Visit any Coin Carts and present your top-up QR code on your AlipayHK App to the cashier. You may top up your account with any amounts (minimum HK$1). For Coin Carts service locations, please visit here. （链接：http://www.hkma.gov.hk/eng/key-functions/monetary-stability/notes-coins-hong-kong/coin-collection/）
Top Up Now