AlipayHK

How can we help you?

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  • I want to find out about Top up and withdrawal
  • Unlink bank account
    If you want to remove the information, you can tap "Top Up" on homepage, tap "Withdrawal", select the bank card, tap "edit" at the bottom of the page, then remoe the bank account.
  • Limitations for withdrawal
    1. Balance withdrawal is only available to users with ID verification of Intermediate level and above. 2. The maximum number of withdrawal is 10 times a day. There is no limit to the amount you redeem per day. 3. You can link up to 5 bank accounts.
  • Processing time for withdrawal
    The balance withdrawal will be transferred to your preferred bank account in four business days.
  • Withdrawal destination
    You can withdraw balance to the following banks: HSBC, Hang Seng Bank, Bank of China, Standard Chartered Bank, Citibank, Bank of East Asia, ICBC Asia, Dah Sing Bank.
  • Transaction fee for withdrawal
    No transaction fee is needed for balance withdrawal.
  • Balance withdrawal
    First of all, you need to complete the intermediate or advanced verification, then tap "Top Up", and tap "Withdrawal", and then follow the instructions on the page. In addition, you can also save the bank account information during the withdrawal process. If you want to remove the information, you can tap "Top Up" on homepage, tap "Withdrawal", select the bank card, tap "edit" at the bottom of the page, then remove the bank account.
  • Transaction fee for balance top up
    There is no transaction fee to AlipayHK balance top-up.
  • Processing time for balance top up
    The amount topped up from merchant stores, bank accounts and coin cart will be instantly deposited to your AlipayHK account, while online bank transfer may take about 15 minutes. If you can't see the top-up amount reflected in your AlipayHK account, it is recommended to wait for at least one working day before reaching out for assistance; if you have topped up between 10:30pm-12:00am, it is recommended to wait for two working days before reaching out for assistance.
  • Top up limit
    To top up, please select one of the three methods below: 1. Merchant stores: The minimum amount is HKD 100 for first top-up thereafter the minimum amount for top-ups is HKD 50; top-up amounts must be in multiples of HKD 50. 2. Bank account: The minimum amount is HKD 1 per top-up. 3. Online Bank Transfer: The minimum amount is HKD 0.10 per top-up 4. Coin-cart: The minimum amount is HKD 1 per top-up. The maximum top up limit by way of cash at merchant stores is dependent on your ID verification level: For unverified accounts, the maximum top-up limits are HKD 3,000 daily, HKD 10,000 monthly and HKD 10,000 annually. For Intermediate accounts, the maximum top-up limits are HKD 5,000 daily, HKD 30,000 monthly and HKD 30,000 annually. For Advanced accounts, the maximum top-up limits are HKD 5,000 daily, HKD 30,000 monthly and HKD 30,000 annually.
  • Top up methods
    Currently, there are several ways to top up an AlipayHK balance account: 1. Top up by way of cash at merchant stores: Visit and present your top-up barcode to the cashier at any 7-11, Circle-K, Watsons, Fortress, McDonald's and ParkNShop stores (ParkNShop supermarket, fusion, TASTE, international, food le parc, GOURMET, great, SU-PA-DE-PA). 2. Top up via bank account: Tap "Top Up" on homepage, then tap "Top up with linked bank account", and follow the instruction on the page. 3. Top up via online banking: Tap "Top Up" on homepage, then tap "Top up via online banking", and follow the instruction on page. 4. Top up at Coin Carts Visit any Coin Carts and present your top up QR code to the cashier. You may top up your account with any amounts (minimum HKHKD1). For Coin Carts operating hours and service locations, please visit:http://www.hkma.gov.hk/eng/key-functions/monetary-stability/notes-coins-hong-kong/coin-collection/