Media

Be Wary of Fraudulent and Phishing Websites

Be Wary of Fraudulent and Phishing Websites

23.04.2025

Recently AlipayHK has noticed fraudulent activities where individuals are impersonating AlipayHK and attempting to deceive users through websites*. These scammers may send out phishing messages/emails with links to suspicious websites or request personal information from the users. AlipayHK would like to remind users to exercise caution and refrain from clicking on any suspicious links or providing personal information to third parties. Also, please note that AlipayHK will never initiate contact with users via text message or email, requesting sensitive information such as login credentials or password resets from users. If users suspect their accounts have been misappropriated, users may freeze his/her account(s) immediately on AlipayHK’s official website (www.alipayhk.com) and report to the police. AlipayHK will provide full cooperation and assistance to the police in any subsequent investigation.
Be Wary of Fraudulent and Phishing SMS

Be Wary of Fraudulent and Phishing SMS

20.02.2025

The police recently arrested individuals suspected of sending fake “#” text messages.These scammers may send out phishing messages/emails with links to suspicious websites or request personal information from the users. AlipayHK would like to remind users to exercise caution and refrain from clicking on any suspicious links or providing personal information to third parties. Also, please note that AlipayHK will never initiate contact with users via text message or email, requesting sensitive information such as login credentials or password resets from users. If users suspect their accounts have been misappropriated, users may freeze his/her account(s) immediately on AlipayHK’s official website (www.alipayhk.com) and report to the police. AlipayHK will provide full cooperation and assistance to the police in any subsequent investigation.

AlipayHK Becomes the First E-Wallet Incorporated into the Public Transport Fare Subsidy Scheme

AlipayHK Becomes the First E-Wallet Incorporated into the Public Transport Fare Subsidy Scheme

19.12.2024

With effect from January 1, 2025, AlipayHK will be incorporated into the Public Transport Fare Subsidy Scheme (PTFSS). By using the “EasyGo” QR Code in AlipayHK to pay for single journey fares of designated public transport such as buses and the MTR, and activating the “Automatic Collection” feature, users can have their subsidies automatically credited to their AlipayHK account balance on the 16th of each month. This seamless process eliminates the hassle of queuing for manual top-ups and mitigates the risk of expired subsidies.
Be Wary of Fraudulent and Phishing SMS

Be Wary of Fraudulent and Phishing SMS

13.05.2024

AlipayHK has noticed fraudulent activities where individuals are impersonating a company and attempting to deceive users’ credit card information through SMS* and using the credit card information to conduct payments/fund transfers on the e-payment platforms.
Be Wary of Fraudulent and Phishing Emails

Be Wary of Fraudulent and Phishing Emails

23.02.2024

AlipayHK has noticed fraudulent activities where individuals are impersonating a company and attempting to deceive users’ credit card information through SMS* and using the credit card information to conduct payments/fund transfers on the e-payment platforms.
Be Wary of Fraudulent and Phishing SMS

Be Wary of Fraudulent and Phishing SMS

09.01.2024

AlipayHK has noticed fraudulent activities where individuals are impersonating a company and attempting to deceive users’ credit card information through SMS* and using the credit card information to conduct payments/fund transfers on the e-payment platforms.
Be Wary of Fraudulent and Phishing Email

Be Wary of Fraudulent and Phishing Email

05.01.2024

Recently AlipayHK has noticed fraudulent activities where individuals are impersonating AlipayHK and attempting to deceive users through emails*. These scammers may send out phishing messages/emails with links to suspicious websites or request personal information from the users. AlipayHK would like to remind users to exercise caution and refrain from clicking on any suspicious links or providing personal information to third parties. Also, please note that AlipayHK will never initiate contact with users via text message or email, requesting sensitive information such as login credentials or password resets from users. If users suspect their accounts have been misappropriated, users may freeze his/her account(s) immediately on AlipayHK’s official website (www.alipayhk.com) and report to the police. AlipayHK will provide full cooperation and assistance to the police in any subsequent investigation.
Be Wary of Fraudulent and Phishing SMS

Be Wary of Fraudulent and Phishing SMS

15.12.2023

Recently AlipayHK has noticed fraudulent activities where individuals are impersonating AlipayHK and attempting to deceive users through emails*. These scammers may send out phishing messages/emails with links to suspicious websites or request personal information from the users. AlipayHK would like to remind users to exercise caution and refrain from clicking on any suspicious links or providing personal information to third parties. Also, please note that AlipayHK will never initiate contact with users via text message or email, requesting sensitive information such as login credentials or password resets from users. If users suspect their accounts have been misappropriated, users may freeze his/her account(s) immediately on AlipayHK’s official website (www.alipayhk.com) and report to the police. AlipayHK will provide full cooperation and assistance to the police in any subsequent investigation.
Be Wary of Fraudulent and Phishing Emails

Be Wary of Fraudulent and Phishing Emails

20.11.2023

Recently AlipayHK has noticed fraudulent activities where individuals are impersonating AlipayHK and attempting to deceive users through emails*. These scammers may send out phishing messages/emails with links to suspicious websites or request personal information from the users. AlipayHK would like to remind users to exercise caution and refrain from clicking on any suspicious links or providing personal information to third parties. Also, please note that AlipayHK will never initiate contact with users via text message or email, requesting sensitive information such as login credentials or password resets from users. If users suspect their accounts have been misappropriated, users may freeze his/her account(s) immediately on AlipayHK’s official website (www.alipayhk.com) and report to the police. AlipayHK will provide full cooperation and assistance to the police in any subsequent investigation.
Be Wary of Fraudulent and Phishing Emails

Be Wary of Fraudulent and Phishing Emails

31.10.2023

Recently AlipayHK has noticed fraudulent activities where individuals are impersonating AlipayHK and attempting to deceive users through emails*. These scammers may send out phishing messages/emails with links to suspicious websites or request personal information from the users. AlipayHK would like to remind users to exercise caution and refrain from clicking on any suspicious links or providing personal information to third parties. Also, please note that AlipayHK will never initiate contact with users via text message or email, requesting sensitive information such as login credentials or password resets from users. If users suspect their accounts have been misappropriated, users may freeze his/her account(s) immediately on AlipayHK’s official website (www.alipayhk.com) and report to the police. AlipayHK will provide full cooperation and assistance to the police in any subsequent investigation.