Phishing SMS Messages and Fraudulent Websites Reminder

AlipayHK advises the public not to conduct transactions or disclose personal information such as account usernames, login passwords, payment passwords, and one-time passwords, on any unfamiliar or suspicious websites, SMS or mobile apps. Please note that AlipayHK will never proactively send SMS or emails to the users with embedded hyperlinks requesting users to conduct transactions or provide personal information, login or verification of AlipayHK account, or password reset. AlipayHK’s official website is and users can download our app “AlipayHK” from the official app stores. If you suspect any fraudulent websites or SMS or mobile apps related to AlipayHK, please contact our customer service hotline at (852) 2245 3201 for further assistance. Users who have provided personal information to such websites or SMS, or who suspect their account has been misappropriated should click here to freeze their account immediately and report to the Police for investigation. AlipayHK is committed to continuously strengthening account protection and taking necessary actions to protect our users’ interests.

Users are welcome to view the latest information on AlipayHK’s official website ( ), AlipayHK in-app notifications, Facebook page ( Instagram account ( time to time.

Intelligent ALPHA Risk Management system

“The intelligent ALPHA risk management system, which was developed with patented technology and conforms to international standards, has:

• Intelligent risk identification system driven by big data and AI technology
• Periodic self-learning ability to optimize its risk identification capability
• 7×24 real-time risk protection
• Intelligent risk assessment adjustment to identify each transaction in real-time and block any suspicious transactions
• Various authentication methods such as payment password, biometric authentication, one-time password when suspicious transaction is detected”

Self-service Account Freezing

“If you lose your phone or suspect your account has been stolen, you can suspend all functions of the account, including payment and transfers, immediately by freezing your account.

You may freeze your account anytime via AlipayHK website or by calling our customers service hotline at +852 2245 3201 (Mon-Sun: 9:00am – 6:00pm).If you would like to unfreeze an AlipayHK account. Please call our customers service hotline at +852 2245 3201 (Mon-Sun: 9:00am – 6:00pm).”

PCI DSS Certification

AlipayHK developed additional risk management parameters for various types of account data. Specifically, the security standard for bank cards and credit cards has reached PCI level and obtained PCI DSS certification.