I want to find out about Account setup - Registration
Unable to receive verification code for registeration
Please double check your phone numer is correct, and that you have enabled receival of all business SMS messages.
Registering with a phone beginning with 4
Due to the recency of this category of phone numbers, AlipayHK is still working on accepting the numbers. We hope to update the system this year.
Phone number restrictions when creating an AlipayHK account
There are two main restrictions:
1. The phone number used to create an AlipayHK account must not already be used to set up another AlipayHK account
2. Each HK phone number can only be linked to one AlipayHK account. If you receive the notification 【Linked phone number】, it means this number was already used to create an other AlipayHK account. Please use an alternative number or retrieve the login details of the registered account.
Same phone number to set up Alipay China account and AlipayHK account
Yes, you can use your Alipay China username and password to log into AlipayHK. Simply select 【Login】, enter your HK phone number, and activate your AlipayHK account by selecting 【Activate now】.
Log in with my AlipayHK account registered via Taobao
Yes, there are two methods to log into your AlipayHK account:
1. Open the AlipayHK App, select 【Quick log in for Taobao users】 at the bottom, and follow the instructions. Please make sure you have installed the Taobao app first.
2. If you have not installed the Taobao app, open the AlipayHK app, select 【Log in with Taobao】, and log in with your Taobao username and password.
Alternatively, you can also enter your Alipay China username and password to log into AlipayHK.
How do I create an account
Step 1. Download the AlipayHK App
Step 2. At the AlipayHK App, select 【Create account】, and enter your mobile phone number to create a new account.
Step 3. A verifiction code will be sent to the mobile number via SMS text message, simply enter the code to the AlipayHK App and your account will be ready!