AlipayHK

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  • I want to find out about Fund transfer
  • Transaction fee for funds transfer on AlipayHK
    The fees for funds transfer on AlipayHK is as follows: 1. Transferal with balance - no transaction fee 2. Transfer using credit cards (Visa/MasterCard issued in Hong Kong only) - On a monthly basis, there is no transaction fee for the first HK$5,000 of every account. Any excess will be charged a transaction fee of 1.5% for Bank of China credit cards and 3% for other credit cards.
  • Is there any limit on funds transfer of AlipayHK
    Details of the limits are set out in the following tables: For payer: Limits Period Unverified Verified(all verification levels) Limit on a single transfer <=2,000 <=2,000 Daily limit Day <=3,000 <=5,000 Annual limit Calendar year <=25,000 <=100,000 Account balance <=3,000 <=100,000 For payee: Limits Period Unverified Verified(all verification levels) Limit on a single transfer <=2,000 <=2,000 Daily limit Day Nil Nil Annual limit Calendar year <=25,000 <=100,000 Account balance <=3,000 <=100,000 Note: The annual limit on transfers is based on withdrawal as well as payment with balance (including online payment and spot payment). Please note: You should refer to the page prompts for actual payment limit. Limits cannot be changed or increased manually. If your payment limit is exceeded, you are advised to change another payment method.
  • Unable to transfer to an AlipayHK account
    Transfer not available may be due to the following reasons: 1. Account limits: There are different payment limits according to the ID Verification level of an account or the chosen credit card or payment method. Please check if the limit is exceeded; 2. Funds transfer function of AlipayHK is unavailable if your account is suspended or locked. You are advised to try again after the account is unlocked.
  • Unreceievd funding from successful transferral
    The system may require more time to process the application. Please check again in 24 hours. If the fund still is not received, feel free to contact customer service at 852-2245 3201 (Mon-Sun, 9AM-6PM). Thank you.
  • How can I reverse a transferral
    Transfer to an AlipayHK account is made instantly. If successful, the transferred funds will be available in the balance of the payee’s account immediately. Transfers cannot be reversed. You are advised to check the payee’s account before funds transfer.
  • Can I use AlipayHK to transfer funds to an Alipay China account
    Currently, funds transfer on AlipayHK App only supports transfer between AlipayHK accounts. Payee must download AlipayHK App to receive funds. You cannot transfer funds to an Alipay China account.
  • How to transfer funds
    You can transfer to other AlipayHK accounts through one of the following ways: Method one: 1. Log into AlipayHK App, select【Transfer】and add a recipient. You can also find the corresponding account information in your phone contacts. 2. Input the amount 3. Select payment method (balance or credit card) and make confirmation Method two: 1. Log into AlipayHK App, select【Scan】 2. Scan the recipient's request QR code and input the amount 3. Select payment method (Balance account or credit card) and make confirmation
  • Supported payment methods for funds transferral
    Payment for transferral can be done wither via the Balance account, or credit card (Visa/MasterCard).