AlipayHK

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  • I want to find out about Bill payment
  • Auto debit service arrangement and limits
    Auto debit payment will activate according to the pre-set priority payment method. If the priority payment method fails, it will automatically try another applicable payment methods to complete the payment. If you need to modify the settings, you can click the directory bar in the upper left corner of the homepage-"Authorized Automatic Payment Service"-select the relevant bill and change the settings on the page.
  • How to unlink bill
    You can edit and unlink bills at "My bills". To unlink, go to "My bills", at selected bill, swipe left. Then, tap on "Setting" , at "unlink bill", tap "Unlink", and proceed to unlink bill.
  • What is link bill
    Upon linking bills, in addition to being able to check bill status anytime, you will also receive payment reminders as due date approaches. The payable amount will be shown on bills. To link a bill, go to "My bills", then "Add bill", select merchant and follow instructions as prompted.
  • How to pay bills
    1. Tap "More" on Applicatin Centre, Tap "Bill payment" (Shortcut recommendation: "Homepage Apps", tap "Edit", drag "Bill payment" to the Homepage Application), "Add Bill". 2. Select "Merchant" at the bottom to select the payment service to be paid or enter the merchant name in the search field. 3. After selecting the merchant, enter the payment account information (You can choose to "link bills" and set "automatic payment" at the same time). 4. After following the instructions on the page, select the payment method and enter the payment password to complete the transaction.
  • What is Auto-debit Service and how to activate
    After linking the bill and activating the Auto Debit Service, the bill will be paid automatically and on time from the next bill, and the payment date will be determined by the merchant. To activate the automatic payment feature, follow these steps: 1. Tap "More", select "Bill Payment" in the application centre in the middle of the homepage (Shortcut recommendation: Tap "Homepage Apps", then tap "Edit", drag "Bill Payment" to the Homepage Application), tap "Add Bill". 2. Tap "Merchants" to select the payment service to be paid or enter the merchant name in the search field. 3. After selecting the merchant, enter the payment account information and select "Activate Auto Debit Service". 4. After following the instructions on the page, select the payment method and enter the payment password to complete the transaction. * If the bill has been linked, click "My Bill" to find the relevant bill and swipe to the left. Tap "Settings" and activate the Auto Debit Service.
  • Transaction fee
    There is no transaction fee for using bill payment services.
  • Partner Merchants
    Partner merchants include: Government bills: water bills, tax, rates and government rent, general demand notes; Public Utility: Hongkong Electric, CLP Power, Hong Kong and China Gas (Town Gas), DSG Energy (Shell Gas), and Esso LPG; Mobile Phone: 1O1O / csl, 3HK, Freebird, China Mobile, China Telecom International, China Unicom HK, Hong Kong Broadband, SmarTone, Telecom Digital, SUN Mobile; Fixed line telephone: HGC, Hong Kong Broadband, HKT, Cable Broadband; Pay TV: Hong Kong Broadband, Cable Broadband, Now TV; Internet Broadband: HGC, Hong Kong Broadband, Cable Broadband, Netvigator. In addition, you can also pay property management fees, charitable donations, insurance fees, tuition fees and storage fees.