I want to find out about Making payments
Is there any transaction fee for using AlipayHK balance to make payment
Currently, there is no transaction fee for using AlipayHK balance to make payment. We will inform you in advance if this would change.
Payment limitations on HK$ balance
If you have not uploaded your certificates for verification, the limit to a single transaction is HK$3,000 with an annual limit of HK$25,000.
If you have completed intermediate verification, the limit to every single transaction is HK$5,000 with an annual limit of HK$100,000 respectively.
If you have completed advanced verification, there will be no limit to every single transaction and no annual limit.
Can the payment code be used offline
First-time payment with AlipayHK must be carried out in a network enabled environment, however subsequent payments do not require network connection.
Users can activate the "Password-Free Payment" function and enjoy password-free transaction with amount below HK$1,000 at our merchants. Payment password verification is only required for transaction amount exceeding HK$1,000. Our security system will be the safety guard of your payment and intercept any suspicious transactions.
For enquiries, please contact us at 852-2245 3201 (Monday to Sunday, 9:00am - 6:00pm), our customers service officers will be at your service. Thank You!
Usage of AlipayHK in Mainland China
Currently, AlipayHK only supports usage within selected merchants in Greater Bay Area cities. We are working hard to enhance and extend our service, so we thank you for your support in advance.
How does the Payment function work
At homepage, select 【Payment】 and show the payment QR code or barcode to the store vendor.
To complete the payment, the vendor can scan the code with a barcode scanner or camera, or manually enter the numbers under the barcode.
Note that a select number of HK vendors support QR codes or barcodes for payments. Preferential discounts are not supported yet.