Can seek for refund with merchant on the spot. If you need to request a refund after the transaction, please call the customer service hotline: 852-2245 3201, service hours: Monday to Sunday, 9:00 am-9:00 pm.
Depending on the payment method at the time of the transaction:
1. Balance payment: Returned to balance of AlipayHK account
2. Credit card payment: Generally returned to the credit card within 10 working days, the specific time is subject to bank-in time
3. PPS payment: Generally returned to the bank account linked to PPS payment within 1-3 working days