FAQ Shopper Category: Transfer and Remittance
Cross-border Lucky Money
How to receive Cross-border Lucky Money?
Cross-border Lucky Money will be transferred to the default bank account of the Alipay user in Mainland China. The recipient must collect the Cross-border Lucky Money within 48 hours after receiving the notification or the Cross-border Lucky Money will be cancelled and refunded.
- If the recipient has set up a default bank account via Alipay, the Cross-border Lucky Money can be transferred to the account within 15 minutes.
- If not, the recipient has to set up a default bank account within 72 hours after receiving the Cross-border Lucky Money (the Cross-border Lucky Money should be collected within 48 hours). For example, if the recipient collects the Cross-border Lucky Money two hours after receiving notification, he/she still has 70 hours left to set up a default bank account. After the bank account is successfully set up via Alipay, the Cross-border Lucky Money can be transferred to the account within 15 minutes.
What is the handling fee for sending Cross-border Lucky Money?
No handling fee.
What are the payment methods of Cross-border Lucky Money?
Cross-border Lucky Money can be paid by AlipayHK balance, bank account, or Ant Bank Libra Saving Account. Please ensure there is sufficient balance or completed linkage of a bank account or Ant Bank Libra Saving Account.
What is the amount limit of Cross-border Lucky Money?
The amount limit of each Cross-border Luck Money is RMB 50-520. Cross-border Lucky Money shares daily limit with Remittance, and shares yearly limit with all payment functions :
- Intermediate Accounts: Maximum daily limit is HKD 7,999 and yearly limit is HKD 100,000
- Advanced Accounts: Maximum daily limit is HKD 7,999 and yearly limit is HKD 300,000
- HKID Scanning and Live Selfie Verification Accounts: Maximum daily limit is HKD 7,999 and yearly limit is HKD 300,000
What is the difference between Cross-border Lucky Money and remittance?
AlipayHK users can send RMB 50-520 to verified Alipay users in Mainland China via Cross-border Lucky Money, but cannot send to their own accounts. In addition, customised greeting messages can be sent together with the Cross-border Lucky Money.
What is Cross-border Lucky Money?
AlipayHK users can send Cross-border Lucky Money to verified Alipay users in Mainland China. The Cross-border Lucky Money will be sent in HKD via AlipayHK app, while Alipay users in Mainland China receive the Cross-border Lucky Money in RMB. AlipayHK users can choose the Cross-border Lucky Money design cover that fits the purpose. The Alipay user in Mainland China will see the Cross-border Lucky Money design cover chosen by the sender.
Fund transfer
How to turn on/turn off Sound Alert
Tap "Collect" - Tap settings at the right corner - "Enable sound alert"/ "Disable sound alert"
How to reject receiving the transfer from strangers
Tap menu at the left corner of homepage - "Settings" - "Privacy" - "Account searchability" - Turn off "Find me by email" and "Find me by mobile number"
How to check Transaction History
Tap "Transaction History" at homepage - Tap "Record"/ "Pending" to view details
How to use FPS
Tap "Transfer" at the bottom left on homepage, select the transfer payee OR enter the phone number or bank account number of the payee, select the transfer method as FPS, select the payee's FPS account, enter and confirm the transfer amount, and enter the payment password to complete the transaction
FPS Registration
Tap the menu buttom at the upper left corner on homepage, tap "Settings", tap "FPS Addressing Service", tap " View details ", enter the verification code and then follow the instructions.
Transaction Fee of Fund Transfer
- There is no transaction fee for making transfer using AlipayHK balance, bank account or Ant Bank eM+ account.
- For users making transfers with a Standard Chartered Q Credit Card , or UnionPay credit card#, the handling fee waiver limit varies according to the verification level of the account: unverified accounts have a monthly handling fee waiver limit of HKD 500; intermediate verified accounts have a limit of HKD 1,000; fully verified accounts also have a limit of HKD 1,000. Should the waiver limit be exceeded, a handling fee of 1.5% will be applied for transfers.
- From 1st October 2024, a 1.5% handling fee will be charged for transfers made using Bank of China or Standard Chartered Bank or Hang Seng Bank Visa or MasterCard credit cards.
- A 4% handling fee will be charged for transfers made using other credit cards.
*Please refer to the actual transfer transaction for the current available handling fee waiver limits.
#Note: This is applicable for UnionPay credit cards issued in Hong Kong.
Updated on 26th September 2024
Make a transfer
The methods are as follows:
1. Tap “Transfer” at the bottom left of the homepage, select the payee / enter the phone number or AlipayHK account number, select the transfer method (including instant transfer, WhatsApp, FPS or SMS), enter and confirm the transfer amount, choose payment Method (such as credit card), tap "Confirm", Enter the payment password to complete the transaction.
2. On the homepage, click "Scan" on the lower left corner, scan the counterparty's payment QR code, enter and confirm the amount, select the payment method (such as a credit card), tap "Confirm", enter the payment password to complete the transaction.
3. On the homepage, tap "Transfer" at the bottom left, tap "Records", Select your payee, tap "Transfer again", Follow the instructions in Method 1 above to complete the transaction..
Payment methods
Payment can be made by balance, credit card (Visa / MasterCard, local issue only) or FPS.
Transfer to Alipay China
Currently, AlipayHK only supports transfers to AlipayHK accounts, not Alipay China accounts.
Cancel transfer
1. Through instant transfer or FPS transfer: The payee can receive the payment immediately, and the confirmed transfer transaction cannot be cancelled.
2. Via WhatsApp or SMS: The payee needs to confirm within 24 hours to receive the payment. Before the other party confirms the payment, the payer can cancel the transaction at any time. If the receipt has not been confirmed within 24 hours, the relevant amount will be automatically returned to the payer.
* Please ensure that the payee details are correct before transferring money. At the same time, it is recommended that users should set names and profile picture for payees to ensure the transfer is correct.
Transferred into an incorrect AlipayHK account
If you transferred to the wrong account, please call our customer service hotline: 852-2245 3201, office hours: Monday to Sunday, 9:00 am-9:00 pm.
After receiving your information, we will assist in contacting the payee to return the money; if the payee refuses to return it, we recommend that you call the police for assistance.
Transfer not received
Extra time maybe required for the system to proceed with transfers. We suggest checking again in 24 hours. If the transfer still has not been received, please call our customer service hotline at 2245 3201 (Mon-Sun, 9am-9pm) for immediate assistance.
Unable to transfer
Reasons for the failure:
1. Exceeded the trasfer limit of the verfication level
2. Exceeded the limit of your linked credit card or bank account
3. Insufficient balance
The transfer limit must be based on the account verification level:
• Unverified account users have a single transaction limit of HKD 2,000; a single daily limit of HKD3,000; a full yearly limit of HKD 25,000; an account balance of HKD 3,000
• Intermediate verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD10,000; a full yearly limit of HKD100,000; an account balance of HKD 100,000
• Advanced verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD 20,000; a full yearly limit of HKD200,000; an account balance of HKD 100,000
• All users have a single limit of HKD 2,000 if the transfer is from WhatsApp / SMS.
• Annual transfer limit is equivalent to the limits of in-store payments, online payments, and cash withdrawal.
Amount limit
The transfer limit must be based on the account verification level:
• Unverified account users have a single transaction limit of HKD 2,000; a single daily limit of HKD3,000; a full yearly limit of HKD 25,000; an account balance of HKD 3,000
• Intermediate verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD 10,000; a full yearly limit of HKD100,000; an account balance of HKD 100,000
• Advanced verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD 20,000; a full yearly limit of HKD200,000; an account balance of HKD 100,000
• All users have a single limit of HKD 2,000 if the transfer is from WhatsApp / SMS.
• Annual transfer limit is equivalent to the limits of in-store payments, online payments, and cash withdrawal.
Collecting payment
View collection record
Tap "Collect" at homepage－ Tap "Collection History"
Handling fee for receiving money
There is no handling fee for receiving money.
Unable to collect payment and collection limit
Failure to receive money may be due to the limit set for your account verification level being exceeded:
• Unverified account users have a single transaction limit of HKD 2,000; a single daily limit of HKD3,000; a full yearly limit of HKD 25,000; an account balance of HKD 3,000
• Intermediate verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD 10,000; a full yearly limit of HKD 100,000; an account balance of HKD 100,000
• Advanced verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD 20,000; a full yearly limit of HKD 200,000; an account balance of HKD 100,000
• The annual collection limit as listed above also applies to top up, credit card transfer and etc.
How to collect payment
Ways to collect payments:
1. Tap "Collect" at the bottom right on homepage, show the QR code on the page to the payer, the payer sets the payment amount to complete the transaction.
2. Tap "Collect" at the bottom right on homepage, tap "Set amount", enter the total amount and no. of people (the total amount will be divided evenly according to the number of people), after your confirmation, you can notify the payee via social media (such as WhatsApp) to complete the transaction.
Remittance
What are the acceptable sources of funds and transaction purposes (remittance reasons) for sending remittances to the Chinese mainland?
Remittances to the Chinese mainland are only acceptableed for the following sources and purposes and from the following sources of funds. Once the remittance is complete, you can use the funds for personal daily expenses:
- Salary Remittance: This primarily refers to remitting your own salary to the Chinese mainland. Alipay may request the recipient to provide recent bank statements salary transactions, pay slips, or labor employment contracts as supporting documents/evidence.
- Family Support Remittance: Suitable for remitting funds to direct relatives or family members in the Chinese mainland who are legally dependent on you. Alipay may request the recipient to provide proof of the familial relationship. If remitting funds to yourself, please select “Salary Remittance” as the purpose.
- Online Shopping: Refers to personal transactions made on online shopping platforms. Alipay may request the recipient to provide proof of the transaction, such as screenshots of platform sales and detailed information.
- Payment of Service Fees: Refers to fees arising from a service contract signed between you and the recipient. Alipay may request the recipient to provide supporting documents such as service contracts or agreements.
Notes:
- Salary and family support remittances are acceptable to recipients holding a People’s Republic of China Resident Identity Card and a Hong Kong/Macao Resident Home-return Permit.
- Online shopping and payment of service fees are only permissible for recipients verified with a People’s Republic of China Resident Identity Card.
For detailed reasons for remittance, please refer to the table below:
|
Relationship |
Purpose |
Detailed Remittance Reason |
|
Myself |
Salary Remittance |
/ |
|
Family Member |
Family Support Remittance |
/ |
|
Goods Seller |
Online Shopping |
|
|
Service provider |
Payment of Service Fees |
|
Transfer purpose and the source of funding
As per Hong Kong AML and CTF regulations, we are required to inquire about the purpose of each transfer.
Ways to collect remittance and processing time
To the Chinese Mainland:
- Recipients can receive the remittance via Mainland Alipay account balance or linked bank account.
- If the remittance is received with a linked bank account or choose balance as the collection method, the remittance will be credited within 15 minutes. If the recipient has not set up linked a bank account or choose balance as the collection method yet, he/she must do so within 72 hours of receiving the notification, after which the remittance will be automatically canceled and the amount will be refunded to the sender.
-If you don’t have an Alipay CN account but have a Chinese mainland bank account, you can transfer funds directly to it. On the recipient page, choose to receive funds via your Chinese mainland bank account and follow the instructions.
To the Philippines:
- Cash withdrawal: If the remittance was made between 9:00am- 6:00pm (GMT +8), the cash should be ready for pick up after 15 minutes
- Bank deposit: The processing time vary depending on the selected bank, please allow 1-2 business days before checking
- GCash: The remittance should be received instantly.
To Indonesia:
-For remittance to bank, normally within 1-2 business days;
-For remittance to e-Wallet, the earliest remittance time could be within minutes, normally within 30 minutes.
Remittance Limit
The verification level should be of Intermediate or Advanced level for remittance in the Chinese Mainland:
• For Intermediate accounts, the maximum remittance limits are HKD 7,999 daily and HKD 100,000 annually
• For Advanced accounts, the maximum remittance limits are HKD 20,000 daily and HKD 500,000 annually
• Remittance, in-store payments and online payments shall be included in and counted towards the same limit. For more details please refer to the limits displayed on the actual page.
• The minimum remittance amount is HKD 20 per transaction
The verification level should be of Intermediate or Advanced level for remittance in the Philippines:
• For Intermediate accounts, the maximum remittance limits are HKD 5,000 daily and HKD 60,000 annually (limit inclusive of other transactions)
• For Advanced accounts, the maximum remittance limits are HKD 5,000 daily and HKD 100,000 annually (limit inclusive of other transactions)
• Remittance, in-store payments and online payments shall be included in and counted towards the same limit. For more details please refer to the limits displayed on the actual page
• The minimum remittance amount is HKD 20 per transaction
To Indonesia (Only eligible to Advanced accounts):
• The daily limit is HKD 5,000 and the annual limit is HKD 100,000.
• Remittance, in-store payments and online payments shall be included in and counted towards the same limit. For more details please refer to the limits displayed on the actual page.
• The minimum remittance amount is HKD 20 per transaction
• For Intermediate accounts, the maximum remittance limits are HKD 7,999 daily and HKD 100,000 annually
• For Advanced accounts, the maximum remittance limits are HKD 20,000 daily and HKD 500,000 annually
• Remittance, in-store payments and online payments shall be included in and counted towards the same limit. For more details please refer to the limits displayed on the actual page.
• The minimum remittance amount is HKD 20 per transaction
The verification level should be of Intermediate or Advanced level for remittance in the Philippines:
• For Intermediate accounts, the maximum remittance limits are HKD 5,000 daily and HKD 60,000 annually (limit inclusive of other transactions)
• For Advanced accounts, the maximum remittance limits are HKD 5,000 daily and HKD 100,000 annually (limit inclusive of other transactions)
• Remittance, in-store payments and online payments shall be included in and counted towards the same limit. For more details please refer to the limits displayed on the actual page
• The minimum remittance amount is HKD 20 per transaction
To Indonesia (Only eligible to Advanced accounts):
• The daily limit is HKD 5,000 and the annual limit is HKD 100,000.
• Remittance, in-store payments and online payments shall be included in and counted towards the same limit. For more details please refer to the limits displayed on the actual page.
• The minimum remittance amount is HKD 20 per transaction
Remittance Method
Click "More"-"Remittance" in the application centre in the middle of the homepage. (Recommendation: "Homepage Apps"-"Edit"-drag "Remittance" to the homepage application) .On the remittance page, tap "New Remittance"- select the remittance destination - select the recipient's collection method - enter the amount - enter the recipient’s information - complete the transaction after confirmation.
Transaction fee
To the Chinese Mainland:
Starting from 13 December 2022, a handling fee of HKD 25 per transaction will be charged for remittance service to the Chinese mainland.
From 20 June 20 2023 to 30 June 2024, the minimum remittance amount eligible for fee waiver will be adjusted to RMB 6,500 or above per transaction. New users will still enjoy fee waiver for their first remittance.
To the Philippines:
Remittances to Bank Accounts/Pick Up will be charged a HKD 15 transaction fee.
Remittances to GCash eWallet has no transaction fee
To Indonesia:
HKD 15 transaction fee.
Starting from 13 December 2022, a handling fee of HKD 25 per transaction will be charged for remittance service to the Chinese mainland.
From 20 June 20 2023 to 30 June 2024, the minimum remittance amount eligible for fee waiver will be adjusted to RMB 6,500 or above per transaction. New users will still enjoy fee waiver for their first remittance.
To the Philippines:
Remittances to Bank Accounts/Pick Up will be charged a HKD 15 transaction fee.
Remittances to GCash eWallet has no transaction fee
To Indonesia:
HKD 15 transaction fee.
Exchange rate
International exchange rates are provided in real time by partner institutions EMQ.
Supported countries & currencies
We currently support international remittance to the Chinese Mainland, the Philippines and Indonesia in the RMB, PHP and IDR currency. We are working hard to expand the service to more countries and regions. Please stay tuned!
Remittance payment method
To Mainland China:
The remittance function can only be performed through balance, bank account or Libra Savings transactions. Please ensure that your account has sufficient balance or connect any bank account or Libra Savings.
To the Philippines:
The remittance function can only be performed through balance transactions. Please ensure that your account has sufficient balance.
To Indonesia:
The remittance function can only be performed through balance, bank account or Libra Savings transactions. Please ensure that your account has sufficient balance or connect any bank account or Libra Savings.
The remittance function can only be performed through balance, bank account or Libra Savings transactions. Please ensure that your account has sufficient balance or connect any bank account or Libra Savings.
To the Philippines:
The remittance function can only be performed through balance transactions. Please ensure that your account has sufficient balance.
To Indonesia:
The remittance function can only be performed through balance, bank account or Libra Savings transactions. Please ensure that your account has sufficient balance or connect any bank account or Libra Savings.
Lucky Money
Will the Lucky Money link expire?
Lucky Money link will expire and return to the sender 24 hours after being sent if it hasn’t been collected.
Why can’t the Lucky Money be paid using the remaining/AlipayHK balance?
From 1 January 2022 onwards, users who are registered on or after 1 September 2021 and have not yet completed the ID scanning and live selfie verification will not be able to perform the following functions by balance：Taobao (except for Tmall HK), transfer and send Lucky Money, cross-border payments and remittance. Users can link a credit card for sending Luck Money. Once you complete the verification, you can enjoy the maximum transaction limits and all product functions. ID scanning is only applicable to HKID.
Is there a transaction fee for sending Lucky Money?
There is no transaction fee for sending Lucky Money using AlipayHK balance or bank account. For users who send Lucky Money by credit card, please take note of the following transaction fee waiver limits:
Unverified Accounts: HKD 500
Intermediate Accounts: HKD 1,000
Advanced Accounts: HKD 1,000
HKID Scanning and Live Selfie Verification Accounts: HKD 1,000
If the transaction fee waiver limit is exceeded, the transaction fee of BOC credit cards is 1.5%, and that of other credit cards is 3%.
The transaction fee waiver limit of credit card transfer and Lucky Money function are calculated together.
Unverified Accounts: HKD 500
Intermediate Accounts: HKD 1,000
Advanced Accounts: HKD 1,000
HKID Scanning and Live Selfie Verification Accounts: HKD 1,000
If the transaction fee waiver limit is exceeded, the transaction fee of BOC credit cards is 1.5%, and that of other credit cards is 3%.
The transaction fee waiver limit of credit card transfer and Lucky Money function are calculated together.
Is it possible to collect Lucky Money without registering with AlipayHK?
In order to collect and use Lucky Money, you will need to download the AlipayHK app and register for an account.
What channels can be used for sharing the Lucky Money link?
The Lucky Money link can be sent to most of the messaging apps, including but not limited to WhatsApp, Facebook, Instagram, SMS and other social media platforms.
Can the Lucky Money be withdrawn?
The Lucky Money collected will be credited into AlipayHK balance. The money can be withdrawn after completing the ID scanning and live selfie verification and linking a bank account.
What is the maximum amount of each Lucky Money?
Maximum amount of Single Lucky Money: HKD 888
Maximum amount of Group Lucky Money: HKD 888; maximum number of Lucky Money is 300 units
Please take note of the following transaction limits for different accounts for payment using AlipayHK balance:
Unverified Accounts: HKD 3,000/ transaction；HKD 3,000/ day；HKD 25,000/ year。
Intermediate Accounts: HKD 10,000/ transaction；HKD 20,000/ day；HKD 100,000/ year。
Advanced Accounts: HKD 10,000/ transaction；HKD 30,000/ day；HKD 200,000/ year
HKID Scanning and Live Selfie Verification Accounts: HKD 10,000/ transaction；HKD 30,000/ day；HKD 200,000/ year
Maximum amount of Group Lucky Money: HKD 888; maximum number of Lucky Money is 300 units
Please take note of the following transaction limits for different accounts for payment using AlipayHK balance:
Unverified Accounts: HKD 3,000/ transaction；HKD 3,000/ day；HKD 25,000/ year。
Intermediate Accounts: HKD 10,000/ transaction；HKD 20,000/ day；HKD 100,000/ year。
Advanced Accounts: HKD 10,000/ transaction；HKD 30,000/ day；HKD 200,000/ year
HKID Scanning and Live Selfie Verification Accounts: HKD 10,000/ transaction；HKD 30,000/ day；HKD 200,000/ year
Can the Lucky Money be cancelled?
After sending the Lucky Money, it cannot be cancelled. Lucky Money will return to the sender 24 hours after being sent if it hasn’t been collected.
Can Lucky Money sending history be deleted?
No.
Why the Lucky Money refund cannot be collected?
Refund may not be collected if the amount exceeds the collection limit for the account verification level.
Please take note of the following money collection limits for different accounts:
Unverified Accounts: HKD 3,000/ transaction; HKD 25,000/ year; HKD 3,000/ account balance
Intermediate Accounts: HKD 5,000/ transaction; HKD 100,000/ year; HKD 100,000/ account balance
Advanced Accounts: HKD 5,000/ transaction; HKD 200,000/ year; HKD 100,000/ account balance
HKID Scanning and Live Selfie Verification Accounts: HKD 5,000/ transaction; HKD 200,000/ year; HKD 100,000/ account balance
Annual money collection limit is the collective amount from top-up, credit card, transfer and collection functions.
Please take note of the following money collection limits for different accounts:
Unverified Accounts: HKD 3,000/ transaction; HKD 25,000/ year; HKD 3,000/ account balance
Intermediate Accounts: HKD 5,000/ transaction; HKD 100,000/ year; HKD 100,000/ account balance
Advanced Accounts: HKD 5,000/ transaction; HKD 200,000/ year; HKD 100,000/ account balance
HKID Scanning and Live Selfie Verification Accounts: HKD 5,000/ transaction; HKD 200,000/ year; HKD 100,000/ account balance
Annual money collection limit is the collective amount from top-up, credit card, transfer and collection functions.
Can I send Lucky Money with fixed amount?
Yes. The amount in each Lucky Money can be set as random or fixed.
Can senders collect their own Lucky Money?
Senders can collect their own Lucky Money if the amount is set as random. If the amount in each Lucky Money is fixed, then senders will not be able to collect their own Lucky Money.
How to receive Cross-border Lucky Money?
Cross-border Lucky Money will be transferred to the default bank account of the Alipay user in Mainland China. The recipient must collect the Cross-border Lucky Money within 48 hours after receiving the notification or the Cross-border Lucky Money will be cancelled and refunded.
- If the recipient has set up a default bank account via Alipay, the Cross-border Lucky Money can be transferred to the account within 15 minutes.
- If not, the recipient has to set up a default bank account within 72 hours after receiving the Cross-border Lucky Money (the Cross-border Lucky Money should be collected within 48 hours). For example, if the recipient collects the Cross-border Lucky Money two hours after receiving notification, he/she still has 70 hours left to set up a default bank account. After the bank account is successfully set up via Alipay, the Cross-border Lucky Money can be transferred to the account within 15 minutes.
What is the handling fee for sending Cross-border Lucky Money?
No handling fee.
What are the payment methods of Cross-border Lucky Money?
Cross-border Lucky Money can be paid by AlipayHK balance, bank account, or Ant Bank Libra Saving Account. Please ensure there is sufficient balance or completed linkage of a bank account or Ant Bank Libra Saving Account.
What is the amount limit of Cross-border Lucky Money?
The amount limit of each Cross-border Luck Money is RMB 50-520. Cross-border Lucky Money shares daily limit with Remittance, and shares yearly limit with all payment functions :
- Intermediate Accounts: Maximum daily limit is HKD 7,999 and yearly limit is HKD 100,000
- Advanced Accounts: Maximum daily limit is HKD 7,999 and yearly limit is HKD 300,000
- HKID Scanning and Live Selfie Verification Accounts: Maximum daily limit is HKD 7,999 and yearly limit is HKD 300,000
What is the difference between Cross-border Lucky Money and remittance?
AlipayHK users can send RMB 50-520 to verified Alipay users in Mainland China via Cross-border Lucky Money, but cannot send to their own accounts. In addition, customised greeting messages can be sent together with the Cross-border Lucky Money.
What is Cross-border Lucky Money?
AlipayHK users can send Cross-border Lucky Money to verified Alipay users in Mainland China. The Cross-border Lucky Money will be sent in HKD via AlipayHK app, while Alipay users in Mainland China receive the Cross-border Lucky Money in RMB. AlipayHK users can choose the Cross-border Lucky Money design cover that fits the purpose. The Alipay user in Mainland China will see the Cross-border Lucky Money design cover chosen by the sender.
How to turn on/turn off Sound Alert
Tap "Collect" - Tap settings at the right corner - "Enable sound alert"/ "Disable sound alert"
How to reject receiving the transfer from strangers
Tap menu at the left corner of homepage - "Settings" - "Privacy" - "Account searchability" - Turn off "Find me by email" and "Find me by mobile number"
How to check Transaction History
Tap "Transaction History" at homepage - Tap "Record"/ "Pending" to view details
How to use FPS
Tap "Transfer" at the bottom left on homepage, select the transfer payee OR enter the phone number or bank account number of the payee, select the transfer method as FPS, select the payee's FPS account, enter and confirm the transfer amount, and enter the payment password to complete the transaction
FPS Registration
Tap the menu buttom at the upper left corner on homepage, tap "Settings", tap "FPS Addressing Service", tap " View details ", enter the verification code and then follow the instructions.
Transaction Fee of Fund Transfer
- There is no transaction fee for making transfer using AlipayHK balance, bank account or Ant Bank eM+ account.
- For users making transfers with a Standard Chartered Q Credit Card , or UnionPay credit card#, the handling fee waiver limit varies according to the verification level of the account: unverified accounts have a monthly handling fee waiver limit of HKD 500; intermediate verified accounts have a limit of HKD 1,000; fully verified accounts also have a limit of HKD 1,000. Should the waiver limit be exceeded, a handling fee of 1.5% will be applied for transfers.
- From 1st October 2024, a 1.5% handling fee will be charged for transfers made using Bank of China or Standard Chartered Bank or Hang Seng Bank Visa or MasterCard credit cards.
- A 4% handling fee will be charged for transfers made using other credit cards.
*Please refer to the actual transfer transaction for the current available handling fee waiver limits.
#Note: This is applicable for UnionPay credit cards issued in Hong Kong.
Updated on 26th September 2024
Make a transfer
The methods are as follows:
1. Tap “Transfer” at the bottom left of the homepage, select the payee / enter the phone number or AlipayHK account number, select the transfer method (including instant transfer, WhatsApp, FPS or SMS), enter and confirm the transfer amount, choose payment Method (such as credit card), tap "Confirm", Enter the payment password to complete the transaction.
2. On the homepage, click "Scan" on the lower left corner, scan the counterparty's payment QR code, enter and confirm the amount, select the payment method (such as a credit card), tap "Confirm", enter the payment password to complete the transaction.
3. On the homepage, tap "Transfer" at the bottom left, tap "Records", Select your payee, tap "Transfer again", Follow the instructions in Method 1 above to complete the transaction..
Payment methods
Payment can be made by balance, credit card (Visa / MasterCard, local issue only) or FPS.
Transfer to Alipay China
Currently, AlipayHK only supports transfers to AlipayHK accounts, not Alipay China accounts.
Cancel transfer
1. Through instant transfer or FPS transfer: The payee can receive the payment immediately, and the confirmed transfer transaction cannot be cancelled.
2. Via WhatsApp or SMS: The payee needs to confirm within 24 hours to receive the payment. Before the other party confirms the payment, the payer can cancel the transaction at any time. If the receipt has not been confirmed within 24 hours, the relevant amount will be automatically returned to the payer.
* Please ensure that the payee details are correct before transferring money. At the same time, it is recommended that users should set names and profile picture for payees to ensure the transfer is correct.
Transferred into an incorrect AlipayHK account
If you transferred to the wrong account, please call our customer service hotline: 852-2245 3201, office hours: Monday to Sunday, 9:00 am-9:00 pm.
After receiving your information, we will assist in contacting the payee to return the money; if the payee refuses to return it, we recommend that you call the police for assistance.
Transfer not received
Extra time maybe required for the system to proceed with transfers. We suggest checking again in 24 hours. If the transfer still has not been received, please call our customer service hotline at 2245 3201 (Mon-Sun, 9am-9pm) for immediate assistance.
Unable to transfer
Reasons for the failure:
1. Exceeded the trasfer limit of the verfication level
2. Exceeded the limit of your linked credit card or bank account
3. Insufficient balance
The transfer limit must be based on the account verification level:
• Unverified account users have a single transaction limit of HKD 2,000; a single daily limit of HKD3,000; a full yearly limit of HKD 25,000; an account balance of HKD 3,000
• Intermediate verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD10,000; a full yearly limit of HKD100,000; an account balance of HKD 100,000
• Advanced verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD 20,000; a full yearly limit of HKD200,000; an account balance of HKD 100,000
• All users have a single limit of HKD 2,000 if the transfer is from WhatsApp / SMS.
• Annual transfer limit is equivalent to the limits of in-store payments, online payments, and cash withdrawal.
Amount limit
The transfer limit must be based on the account verification level:
• Unverified account users have a single transaction limit of HKD 2,000; a single daily limit of HKD3,000; a full yearly limit of HKD 25,000; an account balance of HKD 3,000
• Intermediate verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD 10,000; a full yearly limit of HKD100,000; an account balance of HKD 100,000
• Advanced verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD 20,000; a full yearly limit of HKD200,000; an account balance of HKD 100,000
• All users have a single limit of HKD 2,000 if the transfer is from WhatsApp / SMS.
• Annual transfer limit is equivalent to the limits of in-store payments, online payments, and cash withdrawal.
View collection record
Tap "Collect" at homepage－ Tap "Collection History"
Handling fee for receiving money
There is no handling fee for receiving money.
Unable to collect payment and collection limit
Failure to receive money may be due to the limit set for your account verification level being exceeded:
• Unverified account users have a single transaction limit of HKD 2,000; a single daily limit of HKD3,000; a full yearly limit of HKD 25,000; an account balance of HKD 3,000
• Intermediate verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD 10,000; a full yearly limit of HKD 100,000; an account balance of HKD 100,000
• Advanced verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD 20,000; a full yearly limit of HKD 200,000; an account balance of HKD 100,000
• The annual collection limit as listed above also applies to top up, credit card transfer and etc.
How to collect payment
Ways to collect payments:
1. Tap "Collect" at the bottom right on homepage, show the QR code on the page to the payer, the payer sets the payment amount to complete the transaction.
2. Tap "Collect" at the bottom right on homepage, tap "Set amount", enter the total amount and no. of people (the total amount will be divided evenly according to the number of people), after your confirmation, you can notify the payee via social media (such as WhatsApp) to complete the transaction.
What are the acceptable sources of funds and transaction purposes (remittance reasons) for sending remittances to the Chinese mainland?
Remittances to the Chinese mainland are only acceptableed for the following sources and purposes and from the following sources of funds. Once the remittance is complete, you can use the funds for personal daily expenses:
- Salary Remittance: This primarily refers to remitting your own salary to the Chinese mainland. Alipay may request the recipient to provide recent bank statements salary transactions, pay slips, or labor employment contracts as supporting documents/evidence.
- Family Support Remittance: Suitable for remitting funds to direct relatives or family members in the Chinese mainland who are legally dependent on you. Alipay may request the recipient to provide proof of the familial relationship. If remitting funds to yourself, please select “Salary Remittance” as the purpose.
- Online Shopping: Refers to personal transactions made on online shopping platforms. Alipay may request the recipient to provide proof of the transaction, such as screenshots of platform sales and detailed information.
- Payment of Service Fees: Refers to fees arising from a service contract signed between you and the recipient. Alipay may request the recipient to provide supporting documents such as service contracts or agreements.
Notes:
- Salary and family support remittances are acceptable to recipients holding a People’s Republic of China Resident Identity Card and a Hong Kong/Macao Resident Home-return Permit.
- Online shopping and payment of service fees are only permissible for recipients verified with a People’s Republic of China Resident Identity Card.
For detailed reasons for remittance, please refer to the table below:
|
Relationship |
Purpose |
Detailed Remittance Reason |
|
Myself |
Salary Remittance |
/ |
|
Family Member |
Family Support Remittance |
/ |
|
Goods Seller |
Online Shopping |
|
|
Service provider |
Payment of Service Fees |
|
Transfer purpose and the source of funding
As per Hong Kong AML and CTF regulations, we are required to inquire about the purpose of each transfer.
Ways to collect remittance and processing time
To the Chinese Mainland:
- Recipients can receive the remittance via Mainland Alipay account balance or linked bank account.
- If the remittance is received with a linked bank account or choose balance as the collection method, the remittance will be credited within 15 minutes. If the recipient has not set up linked a bank account or choose balance as the collection method yet, he/she must do so within 72 hours of receiving the notification, after which the remittance will be automatically canceled and the amount will be refunded to the sender.
-If you don’t have an Alipay CN account but have a Chinese mainland bank account, you can transfer funds directly to it. On the recipient page, choose to receive funds via your Chinese mainland bank account and follow the instructions.
To the Philippines:
- Cash withdrawal: If the remittance was made between 9:00am- 6:00pm (GMT +8), the cash should be ready for pick up after 15 minutes
- Bank deposit: The processing time vary depending on the selected bank, please allow 1-2 business days before checking
- GCash: The remittance should be received instantly.
To Indonesia:
-For remittance to bank, normally within 1-2 business days;
-For remittance to e-Wallet, the earliest remittance time could be within minutes, normally within 30 minutes.
Remittance Limit
The verification level should be of Intermediate or Advanced level for remittance in the Chinese Mainland:
• For Intermediate accounts, the maximum remittance limits are HKD 7,999 daily and HKD 100,000 annually
• For Advanced accounts, the maximum remittance limits are HKD 20,000 daily and HKD 500,000 annually
• Remittance, in-store payments and online payments shall be included in and counted towards the same limit. For more details please refer to the limits displayed on the actual page.
• The minimum remittance amount is HKD 20 per transaction
The verification level should be of Intermediate or Advanced level for remittance in the Philippines:
• For Intermediate accounts, the maximum remittance limits are HKD 5,000 daily and HKD 60,000 annually (limit inclusive of other transactions)
• For Advanced accounts, the maximum remittance limits are HKD 5,000 daily and HKD 100,000 annually (limit inclusive of other transactions)
• Remittance, in-store payments and online payments shall be included in and counted towards the same limit. For more details please refer to the limits displayed on the actual page
• The minimum remittance amount is HKD 20 per transaction
To Indonesia (Only eligible to Advanced accounts):
• The daily limit is HKD 5,000 and the annual limit is HKD 100,000.
• Remittance, in-store payments and online payments shall be included in and counted towards the same limit. For more details please refer to the limits displayed on the actual page.
• The minimum remittance amount is HKD 20 per transaction
• For Intermediate accounts, the maximum remittance limits are HKD 7,999 daily and HKD 100,000 annually
• For Advanced accounts, the maximum remittance limits are HKD 20,000 daily and HKD 500,000 annually
• Remittance, in-store payments and online payments shall be included in and counted towards the same limit. For more details please refer to the limits displayed on the actual page.
• The minimum remittance amount is HKD 20 per transaction
The verification level should be of Intermediate or Advanced level for remittance in the Philippines:
• For Intermediate accounts, the maximum remittance limits are HKD 5,000 daily and HKD 60,000 annually (limit inclusive of other transactions)
• For Advanced accounts, the maximum remittance limits are HKD 5,000 daily and HKD 100,000 annually (limit inclusive of other transactions)
• Remittance, in-store payments and online payments shall be included in and counted towards the same limit. For more details please refer to the limits displayed on the actual page
• The minimum remittance amount is HKD 20 per transaction
To Indonesia (Only eligible to Advanced accounts):
• The daily limit is HKD 5,000 and the annual limit is HKD 100,000.
• Remittance, in-store payments and online payments shall be included in and counted towards the same limit. For more details please refer to the limits displayed on the actual page.
• The minimum remittance amount is HKD 20 per transaction
Remittance Method
Click "More"-"Remittance" in the application centre in the middle of the homepage. (Recommendation: "Homepage Apps"-"Edit"-drag "Remittance" to the homepage application) .On the remittance page, tap "New Remittance"- select the remittance destination - select the recipient's collection method - enter the amount - enter the recipient’s information - complete the transaction after confirmation.
Transaction fee
To the Chinese Mainland:
Starting from 13 December 2022, a handling fee of HKD 25 per transaction will be charged for remittance service to the Chinese mainland.
From 20 June 20 2023 to 30 June 2024, the minimum remittance amount eligible for fee waiver will be adjusted to RMB 6,500 or above per transaction. New users will still enjoy fee waiver for their first remittance.
To the Philippines:
Remittances to Bank Accounts/Pick Up will be charged a HKD 15 transaction fee.
Remittances to GCash eWallet has no transaction fee
To Indonesia:
HKD 15 transaction fee.
Starting from 13 December 2022, a handling fee of HKD 25 per transaction will be charged for remittance service to the Chinese mainland.
From 20 June 20 2023 to 30 June 2024, the minimum remittance amount eligible for fee waiver will be adjusted to RMB 6,500 or above per transaction. New users will still enjoy fee waiver for their first remittance.
To the Philippines:
Remittances to Bank Accounts/Pick Up will be charged a HKD 15 transaction fee.
Remittances to GCash eWallet has no transaction fee
To Indonesia:
HKD 15 transaction fee.
Exchange rate
International exchange rates are provided in real time by partner institutions EMQ.
Supported countries & currencies
We currently support international remittance to the Chinese Mainland, the Philippines and Indonesia in the RMB, PHP and IDR currency. We are working hard to expand the service to more countries and regions. Please stay tuned!
Remittance payment method
To Mainland China:
The remittance function can only be performed through balance, bank account or Libra Savings transactions. Please ensure that your account has sufficient balance or connect any bank account or Libra Savings.
To the Philippines:
The remittance function can only be performed through balance transactions. Please ensure that your account has sufficient balance.
To Indonesia:
The remittance function can only be performed through balance, bank account or Libra Savings transactions. Please ensure that your account has sufficient balance or connect any bank account or Libra Savings.
The remittance function can only be performed through balance, bank account or Libra Savings transactions. Please ensure that your account has sufficient balance or connect any bank account or Libra Savings.
To the Philippines:
The remittance function can only be performed through balance transactions. Please ensure that your account has sufficient balance.
To Indonesia:
The remittance function can only be performed through balance, bank account or Libra Savings transactions. Please ensure that your account has sufficient balance or connect any bank account or Libra Savings.
Will the Lucky Money link expire?
Lucky Money link will expire and return to the sender 24 hours after being sent if it hasn’t been collected.
Why can’t the Lucky Money be paid using the remaining/AlipayHK balance?
From 1 January 2022 onwards, users who are registered on or after 1 September 2021 and have not yet completed the ID scanning and live selfie verification will not be able to perform the following functions by balance：Taobao (except for Tmall HK), transfer and send Lucky Money, cross-border payments and remittance. Users can link a credit card for sending Luck Money. Once you complete the verification, you can enjoy the maximum transaction limits and all product functions. ID scanning is only applicable to HKID.
Is there a transaction fee for sending Lucky Money?
There is no transaction fee for sending Lucky Money using AlipayHK balance or bank account. For users who send Lucky Money by credit card, please take note of the following transaction fee waiver limits:
Unverified Accounts: HKD 500
Intermediate Accounts: HKD 1,000
Advanced Accounts: HKD 1,000
HKID Scanning and Live Selfie Verification Accounts: HKD 1,000
If the transaction fee waiver limit is exceeded, the transaction fee of BOC credit cards is 1.5%, and that of other credit cards is 3%.
The transaction fee waiver limit of credit card transfer and Lucky Money function are calculated together.
Unverified Accounts: HKD 500
Intermediate Accounts: HKD 1,000
Advanced Accounts: HKD 1,000
HKID Scanning and Live Selfie Verification Accounts: HKD 1,000
If the transaction fee waiver limit is exceeded, the transaction fee of BOC credit cards is 1.5%, and that of other credit cards is 3%.
The transaction fee waiver limit of credit card transfer and Lucky Money function are calculated together.
Is it possible to collect Lucky Money without registering with AlipayHK?
In order to collect and use Lucky Money, you will need to download the AlipayHK app and register for an account.
What channels can be used for sharing the Lucky Money link?
The Lucky Money link can be sent to most of the messaging apps, including but not limited to WhatsApp, Facebook, Instagram, SMS and other social media platforms.
Can the Lucky Money be withdrawn?
The Lucky Money collected will be credited into AlipayHK balance. The money can be withdrawn after completing the ID scanning and live selfie verification and linking a bank account.
What is the maximum amount of each Lucky Money?
Maximum amount of Single Lucky Money: HKD 888
Maximum amount of Group Lucky Money: HKD 888; maximum number of Lucky Money is 300 units
Please take note of the following transaction limits for different accounts for payment using AlipayHK balance:
Unverified Accounts: HKD 3,000/ transaction；HKD 3,000/ day；HKD 25,000/ year。
Intermediate Accounts: HKD 10,000/ transaction；HKD 20,000/ day；HKD 100,000/ year。
Advanced Accounts: HKD 10,000/ transaction；HKD 30,000/ day；HKD 200,000/ year
HKID Scanning and Live Selfie Verification Accounts: HKD 10,000/ transaction；HKD 30,000/ day；HKD 200,000/ year
Maximum amount of Group Lucky Money: HKD 888; maximum number of Lucky Money is 300 units
Please take note of the following transaction limits for different accounts for payment using AlipayHK balance:
Unverified Accounts: HKD 3,000/ transaction；HKD 3,000/ day；HKD 25,000/ year。
Intermediate Accounts: HKD 10,000/ transaction；HKD 20,000/ day；HKD 100,000/ year。
Advanced Accounts: HKD 10,000/ transaction；HKD 30,000/ day；HKD 200,000/ year
HKID Scanning and Live Selfie Verification Accounts: HKD 10,000/ transaction；HKD 30,000/ day；HKD 200,000/ year
Can the Lucky Money be cancelled?
After sending the Lucky Money, it cannot be cancelled. Lucky Money will return to the sender 24 hours after being sent if it hasn’t been collected.
Can Lucky Money sending history be deleted?
No.
Why the Lucky Money refund cannot be collected?
Refund may not be collected if the amount exceeds the collection limit for the account verification level.
Please take note of the following money collection limits for different accounts:
Unverified Accounts: HKD 3,000/ transaction; HKD 25,000/ year; HKD 3,000/ account balance
Intermediate Accounts: HKD 5,000/ transaction; HKD 100,000/ year; HKD 100,000/ account balance
Advanced Accounts: HKD 5,000/ transaction; HKD 200,000/ year; HKD 100,000/ account balance
HKID Scanning and Live Selfie Verification Accounts: HKD 5,000/ transaction; HKD 200,000/ year; HKD 100,000/ account balance
Annual money collection limit is the collective amount from top-up, credit card, transfer and collection functions.
Please take note of the following money collection limits for different accounts:
Unverified Accounts: HKD 3,000/ transaction; HKD 25,000/ year; HKD 3,000/ account balance
Intermediate Accounts: HKD 5,000/ transaction; HKD 100,000/ year; HKD 100,000/ account balance
Advanced Accounts: HKD 5,000/ transaction; HKD 200,000/ year; HKD 100,000/ account balance
HKID Scanning and Live Selfie Verification Accounts: HKD 5,000/ transaction; HKD 200,000/ year; HKD 100,000/ account balance
Annual money collection limit is the collective amount from top-up, credit card, transfer and collection functions.
Can I send Lucky Money with fixed amount?
Yes. The amount in each Lucky Money can be set as random or fixed.
Can senders collect their own Lucky Money?
Senders can collect their own Lucky Money if the amount is set as random. If the amount in each Lucky Money is fixed, then senders will not be able to collect their own Lucky Money.