AlipayHK

How can we help you?

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  • I want to find out about Lucky Money
  • Cannot receive Lucky Money & Lucky Money Limit
    Failure to receive Lucky Money may be due to the reason that the amount exceeded the ID Verification limit. The limit must be based on the ID Verificaton level: • Unverified account users have a single transaction limit of HKD 2,000; a single daily limit of HKD 3,000; a full yearly limit of HKD 25,000; an account balance of HKD 3,000 • Intermediate verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD 10,000; a full yearly limit of HKD 100,000; an account balance of HKD 100,000 • Advanced verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD 20,000; a full yearly limit of HKD 200,000; an account balance of HKD 100,000 • All users have a single limit of HKD 2,000 if the transfer is from WhatsApp / SMS. • Annual Lucky Money limit is equivalent to the limits set for in-store payments, online payments, and cash withdrawal.
  • Cannot receive the Lucky Money Refund
    Failure to receive refund for Lucky Money may be due to the reason that the amount of refund has exceeded the ID Verification limit. The limit must be based on the ID Verificaton level: • Unverified account users have a single transaction limit of HKD 2,000; a single daily limit of HKD3,000; a full yearly limit of HKD 25,000; an account balance of HKD 3,000 • Intermediate verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD 10,000; a full yearly limit of HKD 100,000; an account balance of HKD 100,000 • Advanced verified account users have a single transaction limit of HKD 5,000; a single daily limit of HKD 20,000; a full yearly limit of HKD 200,000; an account balance of HKD 100,000 • All users have a single limit of HKD 2,000 if the transfer is from WhatsApp / SMS. • Annual Lucky Money limit is equivalent to the limits set for in-store payments, online payments, and cash withdrawal.
  • Lucky Money Refund
    Unopened lucky money will be returned to your account within 24 hours (normally within an hour).
  • Can I cancel the Lucky Money if send to the wrong person?
    The Lucky Money payment cannot be refunded after sent. However, unopened lucky money will be returned to your account within 24 hours (normally within an hour).
  • Can I receive Lucky Money without an AlipayHK account?
    Yes. However, if you want to use the money or collect more in the future, you will need to install the AlipayHK.
  • Transaction Fee
    1. No transaction fee is required if the Lucky Money is paid by balance. 2. The transaction fee of Credit card (Visa / MasterCard, local issuance only) depends on verification level*: monthly limit for unverified accounts is HKD 500, HKD 1,000 for Intermediate ID Verification and HKD 2,000 for Advanced ID Verification. Any excess will be charged a handling fee of 1.5% for Bank of China credit cards and 3% for other credit cards. The making of transfer and sending of lucky money by credit card shall be included in and counted towards the same limit.
  • How to send Lucky Money
    1. Tap "More" on Application Centre on homepage, find and tap "Luky Money", tap "Send". 2. the amount of each Lucky Money will be different if you select "Random"; the amount of each Lucky Money will be the same if you select "Even Share". 3. Enter the total amount and quantity, then tap "Pay and Send". 4. Enter the payment password. 5. Select social media channel (e.g. WhatsApp) to distribute to friends.