Recently, AlipayHK has noticed fraudulent activities where individuals are impersonating AlipayHK and attempting to deceive users through SMS and incoming calls*. These scammers may send out phishing messages/emails with links to suspicious websites or request personal information from users. AlipayHK would like to remind that all official text messages sent by the platform begin with a “#” symbol, and AlipayHK will never proactively contact users via phone calls, text messages, or websites to request sensitive information or any payments.
Also, please note that AlipayHK will never initiate contact with users via text message or email, requesting sensitive information such as login credentials or password resets from users. If users suspect their accounts have been misappropriated, users may freeze his/her account(s) immediately on AlipayHK APP’s User Sercurity Centre or AlipayHK’s official website ( www.alipayhk.com) and report to the police. AlipayHK will provide full cooperation and assistance to the police in any subsequent investigation.
AlipayHK has multiple authentication methods to strengthen protection to minimize any potential loss to our users. AlipayHK will also continuously enhance fraud detection and reinforce anti-fraud education for users.
*AlipayHK discovered the following content of the fraudulent SMS and incoming calls impersonating #ALIPAYHK:
Phishing SMS include, but is not limited to:
