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24/7 AI Online Assistant
Use AlipayHK App to scan the QR code to start chatting with our AI Assistant for instant 24/7 support.
(Live Agent Support: 9:00 am – 9:00 pm daily)
Customer Service Hotline
- Hong Kong & Overseas: +852 2245 3201
- Mainland China: 400 1032826
(Operating Hours: 9:00 am – 9:00 pm daily)
Alternatively, you can complete the form below to submit your enquiry or feedback. Please provide an accurate contact number so we can follow up effectively.
Account Security & Emergency Reporting
If your phone is lost or you suspect unauthorized access, Click Here to freeze your account and immediately suspend all wallet services.