How can we help you?

If you wish to inquire or provide feedback on our products and services, please call our customer service hotline:

For Hong Kong and areas outside the Chinese mainland, please dial +852 22453201. For the Chinese mainland, please dial 400 1032826. Customer service operating hours: Monday to Sunday, 9:00am – 9:00pm.

You can also have an instant chat with our customer service team through the “Online Service” on the AlipayHK App. Open the AlipayHK App > “User FAQ” > “Online Service” to contact online customer service. In addition, you can submit inquiries or comments by filling out the form below. Please provide an accurate contact phone number so that we can follow up with you effectively.

If you lose your phone or suspect your account has been stolen, you can click here to suspend all functions of the account.