Self-service Account Freezing
If you lose your phone or suspect your account has been stolen, you can suspend all functions of the account, including payment and transfers, immediately by freezing your account. Users are not liable for the losses from unauthorized transactions.
You may click here to freeze your account anytime via AlipayHK website or by calling our customers service hotline at +852 2245 3201 (Mon-Sun: 9:00am – 6:00pm).
If you would like to unfreeze an AlipayHK account. Please call our customers service hotline at +852 2245 3201 (Mon-Sun: 9:00am – 6:00pm).