Recently, AlipayHK has noticed fraudulent activities where individuals are impersonating AlipayHK customer service representatives and sending fraudulent one-time login passwords via fake mobile base stations, attempting to trick users into disclosing personal information, making transfers, or carrying out other fraudulent activities. Please be reminded that AlipayHK customer service will not proactively call you unless you have made an inquiry, and we will not send you one-time login passwords.
If you receive an unsolicited call and the caller requests personal information or asks you to make any payment, please stay alert and contact AlipayHK official customer service hotline for verification. This will help safeguard your personal assets and account security.
Customes Service Hotline
- Hong Kong & Overseas: +852 2245 3201
- Mainland China: 400 1032826
(Operating Hours: 9:00 am – 9:00 pm daily)