It usually takes 3 working days. If you have any enquiries, please contact customer service hotline at +852 2245 3201 (Mon-Sun: 9:00am - 6:00pm)
This might due to the below reasons: 1. The submitted documents are not the original documents. Please submit the original documents for verification. Mobile phone photos, photocopies or scanned documents will not be accepted. 2. Nationality information provided does not match your current identity document. Please fill in the information according to the nationality shown on your identity document. 3. The name you provided does not match with your current identity document. Please fill in the information according to the name shown on identity document. 4. The document is blurry. Please place your ID document on a flat surface and ensure the ID document is aligned with the frame. Avoid reflections or shadows. 5. The document is damaged. Please take a photo of a complete and valid ID document.
1. Please provide the original document. Mobile phone's photos, photocopies or scanned ID documents will not be accepted. 2. The documents should have at least six months validity 3. Please make sure the card is complete and undamaged.
Unless users want to increase the limit of various functions, AlipayHK only needs to register with a mobile number to use basic functions and services. A verified account can increase the limit of various functions, and some services are required verification before use, including cross-border payments and remittances.
Normally, users can conduct daily transactions through mobile number registration, and do not need to perform ID Verification. According to regulatory requirements, users need to provide corresponding personal information in order to increase the verification level of the e-wallet and the use of various functions.
According to regulatory requirements, users need to provide corresponding personal information in order to increase the verification level of the e-wallet and the limit of various functions. However, it can't be cancelled temporarily after passing the verification.
Tap the menu button at the upper left corner on homepage, select "ID Verification" and follow the instructions on the page. Intermediate verification requires the user to upload a copy of his/her Hong Kong identity document, and advanced verification requires uploading another identification document that is different from intermediate verification, and further provide address and occupation.
To unfreeze your account, please call our service hotline at +852 2245 3201 (Monday to Sunday, 9:00 am-9:00 pm) for further assistance.
To freeze your account, please: 1. Visit AlipayHK official website (https://www.alipayhk.com/en/shoppers/support/freeze-account); 2. Call our customer service hotline during office hours: 852-22453201, service hours: Monday to Sunday, 9:00 am-9:00 pm.
If you lose your phone or suspect your account has been stolen, you can suspend all functions of the account, including payment and transfers, immediately by freezing your account. Users are not liable for the losses from unauthorized transactions.
Similar to banks and other e-wallets, AlipayHK is scrutinized by the HKMA and Hong Kong Data Privacy Law. All user and merchant data are encrypted to ensure safety, which also prevents private data from being stolen. In addition, AlipayHK has developed additional risk management parameters for various types of account data. Specifically, the security standard for bank cards and credit cards has reached PCI level and obtained PCI DSS certification.
AlipayHK adopts an intelligent ALPHA risk management system, which was developed with patented technology and conforms to international standards. It has: • Intelligent risk identification system driven by big data and AI technology • Periodic self-learning ability to optimize its risk identification capability • 7x24 real-time risk protection • Intelligent risk assessment adjustments for each transaction in real-time and blocks any suspicious transactions • Various authentication methods such as payment password, biometric authentication, one-time password when suspicious transaction is detected
It usually takes 3 working days. If you have any enquiries, please contact customer service hotline at +852 2245 3201 (Mon-Sun: 9:00am - 6:00pm)
This might due to the below reasons: 1. The submitted documents are not the original documents. Please submit the original documents for verification. Mobile phone photos, photocopies or scanned documents will not be accepted. 2. Nationality information provided does not match your current identity document. Please fill in the information according to the nationality shown on your identity document. 3. The name you provided does not match with your current identity document. Please fill in the information according to the name shown on identity document. 4. The document is blurry. Please place your ID document on a flat surface and ensure the ID document is aligned with the frame. Avoid reflections or shadows. 5. The document is damaged. Please take a photo of a complete and valid ID document.
1. Please provide the original document. Mobile phone's photos, photocopies or scanned ID documents will not be accepted. 2. The documents should have at least six months validity 3. Please make sure the card is complete and undamaged.
Unless users want to increase the limit of various functions, AlipayHK only needs to register with a mobile number to use basic functions and services. A verified account can increase the limit of various functions, and some services are required verification before use, including cross-border payments and remittances.
Normally, users can conduct daily transactions through mobile number registration, and do not need to perform ID Verification. According to regulatory requirements, users need to provide corresponding personal information in order to increase the verification level of the e-wallet and the use of various functions.
According to regulatory requirements, users need to provide corresponding personal information in order to increase the verification level of the e-wallet and the limit of various functions. However, it can't be cancelled temporarily after passing the verification.
Tap the menu button at the upper left corner on homepage, select "ID Verification" and follow the instructions on the page. Intermediate verification requires the user to upload a copy of his/her Hong Kong identity document, and advanced verification requires uploading another identification document that is different from intermediate verification, and further provide address and occupation.
To unfreeze your account, please call our service hotline at +852 2245 3201 (Monday to Sunday, 9:00 am-9:00 pm) for further assistance.
To freeze your account, please: 1. Visit AlipayHK official website (https://www.alipayhk.com/en/shoppers/support/freeze-account); 2. Call our customer service hotline during office hours: 852-22453201, service hours: Monday to Sunday, 9:00 am-9:00 pm.
If you lose your phone or suspect your account has been stolen, you can suspend all functions of the account, including payment and transfers, immediately by freezing your account. Users are not liable for the losses from unauthorized transactions.
Similar to banks and other e-wallets, AlipayHK is scrutinized by the HKMA and Hong Kong Data Privacy Law. All user and merchant data are encrypted to ensure safety, which also prevents private data from being stolen. In addition, AlipayHK has developed additional risk management parameters for various types of account data. Specifically, the security standard for bank cards and credit cards has reached PCI level and obtained PCI DSS certification.
AlipayHK adopts an intelligent ALPHA risk management system, which was developed with patented technology and conforms to international standards. It has: • Intelligent risk identification system driven by big data and AI technology • Periodic self-learning ability to optimize its risk identification capability • 7x24 real-time risk protection • Intelligent risk assessment adjustments for each transaction in real-time and blocks any suspicious transactions • Various authentication methods such as payment password, biometric authentication, one-time password when suspicious transaction is detected